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ACCEPTING APPLICATIONS FOR THE 2020 SEASON STARTING JANUARY 1st
Hiring process will be complete in time for the spring season March 6th.
Navitat Canopy Adventures is a premier tree-based adventure company that offers experiences that thrill, educate, and inspire. Navitat Knoxville at Ijams Nature Center offers over 60 challenges in the canopy of the trees.
Adventure Crew Members (ACMs) provide customer service, instruct and lead participant groups on their experience. All candidates must share our philosophy of sustainable practices, and our focus on excellence and safety. Applicants must have a positive attitude, strong work ethic, and good communication skills. ACMs will represent the Navitat brand by playing an active role in helping to thrill, educate, and inspire our guests. You will work in an environment where multi-tasking is mandatory and efficiency is prized, all while maintaining a positive attitude.
Responsibilities include, but are not limited to:
o Provides excellent customer service to all guests of Navitat Canopy Adventures
o Actively and persuasively sell Navitat adventures to visitors and facilitating the reservation process
o Ensures all course operations are conducted in accordance with Navitat safety standards
o Fits harnesses and helmets correctly and supervises the use of all personal safety equipment
o Ensure all guests meet Navitat’s participant requirements (the ability to gracefully handle situations where guests do not meet participant requirements is a must!)
o Conducts participant ground school and pre-screening
o Facilitates guests’ experience as they progress through the course
o Ability to perform all rescues as needed
o Have a understanding of local ecology and history
o Attends ongoing training throughout the season
o Run Point of Sale and check in procedures for guests
o High School diploma or equivalent
o Guiding experience in adventure tours and risk management experiences preferred
o Must pass initial training and ongoing assessment
o Ability to communicate and work as an effective team member
o Ability to speak in front of large groups effectively
o Ability to work long hours and irregular shifts in a multi task environment
o Speaks fluent English and uses cordial manners
Physical Abilities Required
o Must be prepared to perform work at height, and walk or stand for long period of times in all weather conditions
o Must be able to lift 50 lbs.
o Must have a flexible schedule with full availability on the weekends.
o ACMs are classified as part time, seasonal employees.
o Navitat’s season is March 6th – November 29th.
o Summer season is May 22nd – September 7th.
o Operations are planned for Friday-Sunday for Spring and Fall and Tuesday-Wednesday and Friday-Sunday during the Summer.
o Schedule and dates subject to change.
o The ACM position is a physically demanding position. Due to the nature of this industry, ACMs may be required to work long hours and irregular shifts in all weather conditions.
o Navitat makes no guarantee regarding the number of hours an ACM will receive. Work hours in a given week fluctuate based on the number of guests. ACMs may be placed on standby or on-call schedule.
o Trainees must pass both a written final test with an 80% or above and a practical test with 100% to successfully complete the training.
o ACMs will be required to attend and document ongoing trainings throughout the season.
Wages and Benefits
o Wages are earned by the hour.
o Performance-based raises are possible.
Uniform and Gear
o Navitat will provide ACMs with personal protective equipment (harness, helmets, radios, etc.).
o Staff shirts and leather gloves will be provided by Navitat. Additional uniforms and protective equipment will be available at the employee’s expense.
o All ACMs are required to maintain excellent hygiene and maintain a professional appearance.
Please send a letter of interest, your current resume, and a list of at least 3 professional references to
Please do not call. We will contact you via phone or email after reviewing your resume.
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|MONDAY||10:00am to 7:30pm*|
|TUESDAY||10:00am to 7:30pm*|
|WEDNESDAY||10:00am to 7:30pm*|
|THURSDAY||10:00am to 7:30pm*|
|FRIDAY||10:00am to 10:30pm*|
|SATURDAY||10:00am to 10:30pm*|
|SUNDAY||10:00am to 6:00pm*|
|MON - FRI: Please plan to arrive 20 minutes prior to start time; advance ticket purchase recommended. * Last tour starts 2.5 hours prior to close.|